FAQ & Site Info
Excluding holidays and weekends, after the package is shipped out, the estimate time needed for delivery: Jewelry is shipped USPS First Class mail. Delivery takes 5-7 days. International shipping may take a bit longer. If you should need expedited shipping, please contact us at email@example.com in advance of placing your order. The handling time on fine jewelry is generally 5-7 business days.
Fragrances are shipped Standard Ground. U.S. delivery takes approximately 2-5 days, international takes approximately 3-12, depending upon your location. If you should need expedited shipping, please contact us at firstname.lastname@example.org in advance of placing your order.
Ion plating is one of the most advanced surface finishing processes in the trade. Compared to traditional plating, ion plating makes the gold plating more durable, more wear resistant, and also has a higher brightness.
USPS will re-use their tracking number especially when we ship a lot of packages in a short period of time. Normally, USPS will update the status by end of each day, please check back again to the updated status of your package.
Each product will be sealed in an adhesive bag and placed in gift box. Orders are packed in a cushioned envelope for extra protection from possible damage during delivery.
Yes, we will ship to any country. Please contact us at email@example.com for shipping rates, if outside of the countries currently listed.
Normally, orders will be processed and shipped out by the next business day. However, there are rare cases that orders may take up to 3 business days to process.
We do not offer any warranty on fashion jewelry. We provide a 21-day warranty on fine jewelry. We will exchange products with manufacturer's defect. If there is an issue with a defect, please contact us within 3 days of receipt of your order at firstname.lastname@example.org. Please see our return policy on your specific item for more information.
Yes, every shipped package will have its own tracking number which you check the delivery status.
Yes, all shipping fees include insurance, which insures the value of your order. If the package is lost, we will claim the insurance to recover the loss. We will ship the replacement products to you when the package is confirmed lost in delivery.
Rhodium is a silvery-white precious metal and a member of the platinum family. It is the metal used most often used to plate jewelry because of its highly-reflective finish, hardness, and corrosion resistance. It is also hypoallergenic.
Stainless steel jewelry will not tarnish. It is strong, modern, hypoallergenic, unique, and can last a lifetime. Ultimately, you get a fantastic return on your investment.
We keep your information absolutely secure and never share your information with anyone.
Fashion and fine jewelry with a manufacturer's defect can be returned for refund or exchange. You must contact us within 3 days of receipt of order and we must have the item back in our office within 10 days. There is no warranty on fashion jewelry. We offer a 21 day warranty on fine jewelry. Fragrances may only be returned if unopened. Customers are responsible for the return package shipping cost. The original shipping fee (if applicable) is non-refundable. All returned items must be sent back in the original boxes, along with the original certificates where applicable. We charge a 10% restocking fee on return requests (not due to defect). These returns must be in the exact same condition as when shipped. There should be no scratches or marks on the item and no sign of wear; the product should not have been altered in any way. Any items that are received that have been worn, damaged or altered will not be refundable. Original shipping charges are not refundable where applicable. Please feel free to contact us with any questions regarding our policy email@example.com.
Please contact us at firstname.lastname@example.org for a return number within 5 days of receipt. Fragrances must be received within 14 days from the day the order was delivered. FRAGRANCES ARE RETURNABLE IN THE ORIGINAL SEALED PACKAGING ONLY. Customers are responsible for the return package shipping cost. The original shipping fee (if applicable) is non-refundable.
Yes all sterling silver will tarnish over time. Tarnish is defined as discoloration of the sterling silver surface caused by corrosion or oxidation. Rhodium plated sterling silver is more tarnish resistant. Rhodium is a silvery-white precious metal and a member of the platinum family. It is the metal used most often used to plate jewelry because of its highly-reflective finish, hardness, and corrosion resistance. It is also hypoallergenic